This Privacy Policy describes how TILT ARCADES collects, uses, and protects information when you visit our website, enquire about products, use the operator portal, or otherwise interact with us.
1. Who We Are
TILT ARCADES is a registered business with office at Ground Floor, Carnival Technopark, Technopark Campus, Trivandrum, Pin – 695581, Kerala.
2. What We Collect
2.1 Information You Give Us
- Name, email address, phone number, company name, and city from contact, enquiry, and demo request forms.
- Venue details, floor space, and product interest when you request a quote.
- Login credentials and account details for operator dashboard access.
- Correspondence when you email, call, or message us.
2.2 Information Collected Automatically
- IP address, browser type, device type, and website pages visited.
- Machine telemetry such as uptime, plays, and fault codes transmitted by TILT hardware you operate.
- Cookies and similar technologies used for essential site operation and analytics.
3. How We Use Your Information
- To respond to enquiries, quotes, proposals, and sales support requests.
- To process orders, coordinate installations, and manage service visits.
- To operate and improve the operator dashboard and connected services.
- To send service communications, warranty alerts, AMC renewals, and software update notices.
- To comply with legal obligations including GST and corporate record-keeping.
4. Who We Share With
We do not sell personal data. We may share data with TILT service partners, field engineers, IT and cloud service providers, regulators, law enforcement, or acquirers in a merger or acquisition, where appropriate.
5. Cookies
We use essential cookies to operate the website and may use analytics cookies to understand site usage. You can disable cookies in browser settings, though this may affect functionality. We do not use advertising or cross-site tracking cookies.
6. Data Retention
Lead data is retained for 3 years. Operator account data is held for the customer relationship plus 7 years for accounting compliance. Machine telemetry is retained for 2 years unless a longer period is needed for support or legal requirements.
7. Your Rights
You may request access, correction, deletion, restriction, or withdrawal of marketing consent by emailing play@tiltarcades.com. We will respond within 30 days where required by applicable law.
8. Security
We use reasonable technical and organisational safeguards, including TLS encryption, access controls, and security reviews. No internet transmission is completely secure, but we take appropriate precautions.
9. Children
Our website and services are directed at businesses and adults. We do not knowingly collect personal data from individuals under 18.
10. Changes
We may update this policy. Material changes may be notified by email to registered operator accounts or by notice on this page.
11. Contact
- Email: play@tiltarcades.com
- Post: Data Privacy Officer, TILT ARCADES, Ground Floor, Carnival Technopark, Technopark Campus, Trivandrum, Kerala – 695581
